All Support Docs

Installation

  • eXtyles appears in the Add-Ins tab rather than as its own tab.
  • eXtyles is installed, but is not showing up in Word.
  • Windows issues an error message or crashes when I try to install eXtyles
  • eXtyles fails to find a Microsoft Word installation
  • I need the eXtyles serial number and other installation information
  • Selecting the eXtyles menu triggers an error or the eXtyles menu is available but inactive
  • After uninstalling eXtyles and attempting to reinstall, I get a dialog (from the installer application) that asks if I want to uninstall eXtyles
  • Difficult Documents

  • eXtyles paragraph style is missing or corrupted
  • Upon attempting to run Activate and Normalize on a document, Word crashes or the document doesn’t activate
  • eXtyles appears to freeze during Cleanup
  • Microsoft Word

  • eXtyles paragraph style is missing or corrupted
  • Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
  • eXtyles loses Document Information when using Word 2007 SP2 and DOCX files
  • Equations are being turned into graphics
  • Math

  • Fix for bug affecting Microsoft Equation Builder math objects when processed with eXtyles
  • Word is unable to write an embedded object
  • eXtyles reports a MathType translation Error-14 during export
  • Word crashes when eXtyles exports a document containing MathType equations
  • Equations are being turned into graphics
  • Double-clicking on a MathType equation after an eXtyles process is run opens a different equation
  • Adobe InDesign

  • When I import my Word document into InDesign, some of the eXtyles styles are not converting correctly