eXtyles appears to freeze during Cleanup

eXtyles Cleanup can occasionally seem to hang or freeze when, in fact, it is still working but is taking an unusually long time to complete. This typically occurs when the document includes a large amount of character style markup. Removing unnecessary character styles while preserving the correct visual formatting is a more time-consuming process than the other Cleanup tasks. During Cleanup, animated feedback appears in the lower left corner of the Word window. When Cleanup is taking a long time, look for this feedback (e.g., “Converting style ‘Strong’ to face markup”), which will confirm that eXtyles is still processing the file and hasn’t crashed.

If eXtyles appears to genuinely freeze during Cleanup on a given document, you can turn off some of the Cleanup processes to determine which one fails and then run all except the task that fails. Note that the most likely processes to fail are “Convert Auto-Numbered Headings and Lists to Plain Text” and “Convert Word Fields to Plain Text,” so the first step is to turn both of these off and see if the failure still occurs. If the problem goes away, you can then replicate the conversion of Word fields to plain text by choosing Select All (Ctrl-A) followed by Ctrl-Shift-F9. Converting lists to plain text actually need not be performed by eXtyles Cleanup; Inera has moved this step to document activataion for most customers because of problems Word has with correctly retaining list numbers when converting from DOC to RTF format.

Related

eXtyles paragraph style is missing or corrupted

Occasionally, an eXtyles paragraph style can become corrupted and "fuse" with a native Word style. When this happens, the style name changes. For example, if the style "Abstract" fuses with the Word character style "Strong," the corrupted style may appear in the Word document as "Strong,Abstract." A fused paragraph style cannot be applied through the eXtyles Styling Palette, nor will can the styled paragraph be successfully processed by certain eXtyles functions. Fortunately, the solution is simple.

To fix a corrupted style:

  1. Open the Word Styles window from the Quick Styles menu.
  2. Right-click the corrupted style, and select Delete.
  3. If the Word style cannot be deleted, click Modify and change the name of the style back to the default Word style name (e.g., change "Strong,Abstract" back to "Strong")
  4. Click Update Document Information and click OK to reload the eXtyles style template. The eXtyles style should be back to normal.


Upon attempting to run Activate and Normalize on a document, Word crashes or the document doesn’t activate

Please check the following list of activation-related issues for common solutions.

Open and Repair

  1. Open Word. Click File → Open but do not yet open the document.
  2. Navigate to the file on your computer. Click just once on the file to select it (but not open it yet).
  3. Immediately to the right of the Open button at the bottom of the page, there is an arrow to open a drop-down menu. Click this arrow on the Open button and select Open and Repair from the drop-down menu. Word will open and repair your document, including any styles that have become corrupt.
  4. For particularly difficult documents, click File → Save immediately after using Open and Repair. Quit Word, and then reopen your document. In some cases, quitting Word performs some additional "repair" to Word files.

At this point, you should be able to run eXtyles on this document as usual, but contact eXtyles-support@inera.com if you are still running into problems.

Save as rich text format (RTF)

Save the document as a rich text format (.rtf) file. Quit Word. Reload the .rtf version, save it as a Word document (.doc or .docx), and then try to activate it again.

Convert Word fields to plain text

Select the entire document. Hold the Control and Shift keys and press F9 while holding down the Control and Shift keys. This step will cause all Words fields to be converted to plain text. Because some third-party applications occasionally have corrupt fields (especially some of the third-party reference managers), this solution can help.

Paste all but the last paragraph mark into a new Word document

Select the entire document except the last paragraph mark, copy the selected text, and paste it into a new document. Save and activate the new document.

Delete the page number from the page footer

For files that return the warning “Word has created incorrect RTF with more open ({) braces than closed (}) braces,” the problem can often be traced to the page footer. Delete the page number from the footer, delete the baseline files that was generated during the first (incomplete) activation pass, and attempt to activate the document.

Improve speed of activation of Word files with large embedded graphics

Microsoft Knowledge Base article 24663 (http://support.microsoft.com/kb/224663) describes how you can set a registry key to turn off the extreme file size bloat that occurs when Word documents with graphics are saved to RTF.

Because eXtyles processing converts files from DOC to RTF and back, this setting will eliminate long hold times on Font Audit and Activation in Word files with embedded images. Inera strongly recommends it for eXtyles users who retain graphics in Word documents.

Additional help from Microsoft on troubleshooting damaged Word documents can be found at http://support.microsoft.com/default.aspx?kbid=826864.

eXtyles appears to freeze during Cleanup

eXtyles Cleanup can occasionally seem to hang or freeze when, in fact, it is still working but is taking an unusually long time to complete. This typically occurs when the document includes a large amount of character style markup. Removing unnecessary character styles while preserving the correct visual formatting is a more time-consuming process than the other Cleanup tasks. During Cleanup, animated feedback appears in the lower left corner of the Word window. When Cleanup is taking a long time, look for this feedback (e.g., “Converting style ‘Strong’ to face markup”), which will confirm that eXtyles is still processing the file and hasn’t crashed.

If eXtyles appears to genuinely freeze during Cleanup on a given document, you can turn off some of the Cleanup processes to determine which one fails and then run all except the task that fails. Note that the most likely processes to fail are “Convert Auto-Numbered Headings and Lists to Plain Text” and “Convert Word Fields to Plain Text,” so the first step is to turn both of these off and see if the failure still occurs. If the problem goes away, you can then replicate the conversion of Word fields to plain text by choosing Select All (Ctrl-A) followed by Ctrl-Shift-F9. Converting lists to plain text actually need not be performed by eXtyles Cleanup; Inera has moved this step to document activataion for most customers because of problems Word has with correctly retaining list numbers when converting from DOC to RTF format.