|
| After Uninstalling and Attempting to Reinstall, a Dialog Asks If You Want to Uninstall eXtyles® After uninstalling eXtyles and attempting to reinstall, you get a dialog (from the installer application) that asks if you want to uninstall eXtyles. This indicates that on the previous uninstall, some files were not completely cleared out of the directory C:\Program Files\InstallShield Installation Information. Inera is not sure why this occasionally occurs, but there is a fix. Note: Follow the instructions below carefully, since removing the wrong folder can interfere with other applications. (1) Open the directory C:\Program Files\InstallShield Installation Information in Windows Explorer. (2) Open a Windows search within this directory for files named setup.ini that contain the text "eXtyles". (3) When the setup.ini file containing this text is found, delete the directory in which it is located. For example, if the setup.ini file in the folder C:\Program Files\InstallShield Installation Information\{E0DB3600-1FB2-11D5-9EC3-0000861CFC58} contains "eXtyles", delete the entire folder {E0DB3600-1FB2-11D5-9EC3-0000861CFC58}. After deleting this folder, you should be able to re-install eXtyles. |
||