eXtyles^® Appears to Freeze during Cleanup

If eXtyles appears to freeze during Cleanup on a given document, you can turn off some of the Cleanup processes to determine which one fails and then run all except the task that fails. Note that the most likely processes to fail are "Convert Auto-Numbered Headings and Lists to Plain Text" and "Convert Word Fields to Plain Text," so the first step is to turn both of these off and see if the failure still occurs. If the problem goes away, you can then replicate the conversion of Word fields to plain text by choosing Select All (Ctrl-A) followed by Ctrl-Shift-F9. Converting lists to plain text actually need not be performed by eXtyles Cleanup; Inera has moved this step to document activatation for most customers because of problems Word has with correctly retaining list numbers when converting from DOC to RTF format.